Yes! on Demand: How to Create Winning, Customized Library by Kathy Middleton

By Kathy Middleton

Borrowing profitable ideas from the enterprise international, this e-book examines methods you may make library carrier extra customized, concentrated, and solutions-oriented in your patrons.

• is helping librarians construct a cheerful and constant shopper base

• deals sensible recommendation and guidance for imposing a transformative customer-service model

• offers a major photograph on customer support, permitting readers to reconsider their approach

• Explains why directors needs to free up a few keep watch over, permitting employees to exploit their very own judgment and infrequently holiday with regular guidelines and procedures

• Empowers library employees and relieves directors of burdens of paperwork and micro-management

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