By Kathy Middleton
Borrowing profitable ideas from the enterprise international, this e-book examines methods you may make library carrier extra customized, concentrated, and solutions-oriented in your patrons.
• is helping librarians construct a cheerful and constant shopper base
• deals sensible recommendation and guidance for imposing a transformative customer-service model
• offers a major photograph on customer support, permitting readers to reconsider their approach
• Explains why directors needs to free up a few keep watch over, permitting employees to exploit their very own judgment and infrequently holiday with regular guidelines and procedures
• Empowers library employees and relieves directors of burdens of paperwork and micro-management
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